PRIVACY POLICY
This website is the property of Anthony J. Martin Ltd t/a AJM Surveyors. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy policy our position regarding certain privacy matters.
This privacy policy covers all data that is shared by a visitor with us whether via ajmsurveyors.com directly or via email.
Our Privacy Policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.
1. Information We Collect
In operating our website we may collect and process the following data about you:
1.1 Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.
1.2 Information that you provide by filling in forms on our website, such as when you register to recieve information, a newsletter etc or make a purchase.
1.3 Information provided to us when you communicate with us for any reason.
2. Use of Cookies
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by use to analyse how visitors to [add website url] interact with the Website so that we can continue to develop this website and make it a better experience for our visitors.
We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
3. Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
3.1 To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
3.2 To meet our contractual commitments to you.
3.3 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
4. Storing Your Personal Data
4.1 We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
4.2 Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
5. Disclosing Your Information
5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
5.2 We may also disclose your personal information to third parties:
5.2.1 Where we sell any or all of our business and/or our assets to a third party.
5.2.2 Where we are legally required to disclose your information.
5.2.3 To assist fraud protection and minimise credit risk.
6. Third Party Links
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
7. Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
8. Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at tony@ajmsurveyors.com.
If you prefer to write to us then our contact address is Four Winds House, Macclesfield Road, Rainow, CHESHIRE SK10 5UU.
Terms & Conditions
This website is maintained and created by Anthony J. Martin Ltd t/a AJM Surveyors. Registered Office: Four Winds House Macclesfield Road Rainow Cheshire SK10 5UU. If you view this web site you are deemed to have agreed to the following terms and conditions:
1. Data Protection Act 1998
This is covered in our ‘Privacy Statement’.
2. Governing law
Except where stated otherwise, this website is governed by English Law and any disputes arising will be subject to this jurisdiction.
3. Links
There are links to third party websites; AJM Surveyors have no responsibility for the content of these external websites.
4. Intellectual Property
You are not entitled to use any material from this website which is the copyright of AJM Surveyors. You may not use any information from this website without our written approval.
5. Liability
The information on this website is case and client specific; you should not rely upon any information provided without referral to us first; we are not liable for any loss or injury arising out of reliance upon the content of this website.
6. Disclaimer
Whilst reasonable care is taken to ensure that the information contained on this website is accurate, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time without notice. You must check these terms and conditions for changes each time you intend to use this website.
7. Complaints Handling Procedure
AJM Surveyors are regulated by RICS and in accordance with rule 7, operate a CHP, Complaints Handling Procedure, details as follows:
We have appointed Anthony Martin (tony@ajmsurveyors.com, Four Winds House, Macclesfield Road, Rainow, CHESHIRE SK10 5UU) to deal with complaints. If you have a question or if you would like to make a complaint, please don’t hesitate to contact him.
If you have initially made your complaint verbally – whether face-to-face or on the phone – please also make it in writing (as above).
Once we have received your written complaint, Anthony Martin will contact you in writing within 14 days. At this stage we will give you our understanding of your case. We will also invite you to make any further comments that you may have in relation to this.
Within 21 days of receipt of your written summary, Anthony Martin will write to you, inform you of the outcome of his internal investigation into your complaint and let you know what actions have or will be taken.
If the firm cannot resolve the complaint you have redress to an independent third party body who has our authority to award redress, there are two separate bodies for consumer and business customers, both are available at no cost to the complainant;
Consumer Complaints: Ombudsman Services. PO Box 1021, Warrington, WA4 9FE. Tel: 0845 050 8181, Fax: 0845 530 271, Email: enquiries@surveyors-ombudsman.org.uk, Web: www.ombudsman-services.org
Business Complaints: Surveyors Arbitration Scheme. IDRS Limited, 24 Angel Gate, City Road, London EC1V 2PT, Tel: 020 7520 3800, Fax: 020 7520 3829, Email: info@idrs.ltd.uk, Web: www.idrs.ltd.uk.
8. Regulation
We are regulated by; Royal Institution of Chartered Surveyors. Our regulation reference is: 0085141