Terms & Conditions

This website is maintained and created by Anthony J. Martin Ltd t/a AJM Surveyors. Registered Office: Four Winds House Macclesfield Road Rainow Cheshire SK10 5UU. If you view this web site you are deemed to have agreed to the following terms and conditions:

1. Data Protection Act 1998

This is covered in our ‘Privacy Statement’.

2. Governing law

Except where stated otherwise, this website is governed by English Law and any disputes arising will be subject to this jurisdiction.

3. Links

There are links to third party websites; AJM Surveyors have no responsibility for the content of these external websites.

4. Intellectual Property

You are not entitled to use any material from this website which is the copyright of AJM Surveyors. You may not use any information from this website without our written approval.

5. Liability

The information on this website is case and client specific; you should not rely upon any information provided without referral to us first; we are not liable for any loss or injury arising out of reliance upon the content of this website.

6. Disclaimer

Whilst reasonable care is taken to ensure that the information contained on this website is accurate, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time without notice. You must check these terms and conditions for changes each time you intend to use this website.

7. Complaints Handling Procedure

AJM Surveyors are regulated by RICS and in accordance with rule 7, operate a CHP, Complaints Handling Procedure, details as follows:

We have appointed Anthony Martin (tony@ajmsurveyors.com, Four Winds House, Macclesfield Road, Rainow, CHESHIRE SK10 5UU) to deal with complaints. If you have a question or if you would like to make a complaint, please don’t hesitate to contact him.
If you have initially made your complaint verbally – whether face-to-face or on the phone – please also make it in writing (as above).
Once we have received your written complaint, Anthony Martin will contact you in writing within 14 days. At this stage we will give you our understanding of your case. We will also invite you to make any further comments that you may have in relation to this.
Within 21 days of receipt of your written summary, Anthony Martin will write to you, inform you of the outcome of his internal investigation into your complaint and let you know what actions have or will be taken.
If the firm cannot resolve the complaint you have redress to an independent third party body who has our authority to award redress, there are two separate bodies for consumer and business customers, both are available at no cost to the complainant;
Consumer Complaints: Ombudsman Services. PO Box 1021, Warrington, WA4 9FE. Tel: 0845 050 8181, Fax: 0845 530 271, Email: enquiries@surveyors-ombudsman.org.uk, Web: www.ombudsman-services.org
Business Complaints: Surveyors Arbitration Scheme. IDRS Limited, 24 Angel Gate, City Road, London EC1V 2PT, Tel: 020 7520 3800, Fax: 020 7520 3829, Email: info@idrs.ltd.uk, Web: www.idrs.ltd.uk.

8. Regulation

We are regulated by; Royal Institution of Chartered Surveyors. Our regulation reference is: 0085141